International Shopping Guide

Now we can ship to most of countries in Europe, Asia, Canada and New Zealand. Unfortunately, due to current unstable mail situation, we cannot ship package to US, Australia, South America, Middle East and Africa. Japan Post temporary stopped to accept international package to those areas due to this situation. (Updated on Oct 31) Once Japan post restarted to accept items, we will announce it.

Step 1 Select your item

Clicking on the selected item will take you to the item page. 

Step 2 Add to Cart

Click “add to cart” and you will be taken to your shopping cart. If you would like to continue shopping, click either “VISUAL TOKYO MART Top” or click "Continue Shopping." If you are ready to place your order, click “Proceed to Checkout”.

 

Step 3 Enter your email address, name, shipping address and telephone number

Enter your email address, name, shipping address and telephone number into the respective fields.



 

Step 4 Review your order and select your shipping method

Review your order details. Shipping method is calculated automatically. If everything is correct, please click next.

 

Step 5 Select your payment method and place your order

Please choose your payment method (credit card or PayPal ).
If you chose credit card, please enter your card details.

Make sure you filled out everything correctly, and click “Place your order”. If you chose PayPal You will be taken to PayPal to complete your payment. If you chose credit card , you will be taken to the order confirmation page.

 

Congratulations! Your order is complete!

You should receive an automatic confirmation email.
Please contact us if you do not receive such an email.

There is no need to reply to the order confirmation mail unless you have questions or concerns.
Once your order has been shipped out, you will receive a tracking number via email with which you can check the status of your package.

If you need your order before a certain date, please make sure to order well in advance. We have no control over how fast the post office and your country’s customs office handle you package. We cannot guarantee that an item arrives before a certain date under any circumstances.
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